The whole thing is a public relations disasterclass, a textbook example of how to not interface with your fan base. Whether the Red Sox don’t know this or simply don’t care is unclear.
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https://sports.yahoo.com/mlb/article/red-soxs-loss-of-alex-bregman-was-devastating-their-explanation-for-what-happened-was-just-as-bad-180555611.html